Frequently asked questions
Navigation
Section titled “Navigation”Why doesn’t the header show the Catalog button?
Section titled “Why doesn’t the header show the Catalog button?”The Catalog button opens the mega menu, which is built from the catalog menu. Check two things:
- a menu with items is selected in Theme settings → Catalog → Catalog menu;
- the header Layout is not Category band. That layout shows catalog links in a band instead of a button.
How do I add icons or a banner to the mega menu?
Section titled “How do I add icons or a banner to the mega menu?”Add a Menu item block to the header and enter the title of a top-level catalog menu item. See Header.
Why are the subcategory tiles missing on a collection page?
Section titled “Why are the subcategory tiles missing on a collection page?”Tiles show the collections nested under the current collection in the catalog menu. Nest collection links under that collection in your menu. See Catalog menu.
Product cards
Section titled “Product cards”How do I add a label such as “Bestseller” to a product image?
Section titled “How do I add a label such as “Bestseller” to a product image?”Add a product tag that starts with label:, for example label:Bestseller. See Product cards.
Why don’t star ratings appear on product cards?
Section titled “Why don’t star ratings appear on product cards?”Ratings need a product reviews app that saves the average rating to the standard product rating field in Shopify, and Show product rating must be turned on in Theme settings → Product cards.
Why don’t color swatches appear on product cards?
Section titled “Why don’t color swatches appear on product cards?”Swatches appear for an option with at least two values when every value has a swatch color or image. Check the option values in the product editor, and make sure Show color swatches is on.
Why does the card show “Choose options” instead of “Add to cart”?
Section titled “Why does the card show “Choose options” instead of “Add to cart”?”Products with several variants, and products sold only with a subscription or other purchase option, open the product page so customers can choose. Products with a single variant are added to the cart right from the card.
Header and contacts
Section titled “Header and contacts”Why doesn’t the header show my phone number or address?
Section titled “Why doesn’t the header show my phone number or address?”Fill in the fields in Theme settings → Contact information, then turn on Show address and Show phone numbers in the Header section.
Where does the “Request a call” form send requests?
Section titled “Where does the “Request a call” form send requests?”The form sends the customer’s name and phone number to your store email, the same as a contact form.
Why does the cart open the cart page instead of a dropdown?
Section titled “Why does the cart open the cart page instead of a dropdown?”The dropdown works on desktop when Cart type is Dropdown and the cart has items. On screens up to 1024px wide, the cart always opens the cart page.
Collections and filters
Section titled “Collections and filters”Why don’t filters appear on a collection page?
Section titled “Why don’t filters appear on a collection page?”Filters come from Shopify’s Search & Discovery app, so add them there first. Then check that Enable filtering is on in the Collection products section. See Filters.
Why does a filter appear on some collections but not on others?
Section titled “Why does a filter appear on some collections but not on others?”A filter appears only when products in the collection have values for it, and Shopify doesn’t show filters on collections with more than 5,000 products. See Shopify or theme issue?.
Product page
Section titled “Product page”How do I show color swatches on the product page?
Section titled “How do I show color swatches on the product page?”Set a swatch color or image for every value of the option in the product editor, and keep Variant selection in the Product section set to Option buttons. See Color swatches.
How do I add a size chart?
Section titled “How do I add a size chart?”Create a page with the size chart as a table, then add the Size guide block to the Product section and choose the page in Size chart page. The link appears next to the size option. See Size chart.
How do I choose products for “Complete the look”?
Section titled “How do I choose products for “Complete the look”?”Pick them in Products of the Complete the look block, or connect a product metafield to choose different products for each product. With Use complementary products on, an empty list is filled from the Search & Discovery app. See Complete the look.
How do I add product specifications?
Section titled “How do I add product specifications?”Add the Specifications block to the Product section to list option values, the vendor, the product type and the SKU. Add Specification row blocks for other details, and connect them to product metafields to fill them for each product. See Product specifications.
Where do form messages go?
Section titled “Where do form messages go?”Messages from the contact form, Request a call and Found it cheaper? arrive at your store email. Newsletter sign-ups are added to Customers with email marketing consent. See Forms and messages.
Content and blog
Section titled “Content and blog”How do I add a section to a page?
Section titled “How do I add a section to a page?”In the theme editor, open the page, click Add section in the left sidebar and choose a section. Drag sections to change their order. See Use the theme editor.
How do I set up a services catalog?
Section titled “How do I set up a services catalog?”Create a blog and assign it the services template: each post becomes a service, and a tag such as category:Dry cleaning sets its category. Prices, features and photos come from post metafields. See Services.
How do I change the password page?
Section titled “How do I change the password page?”Turn the storefront password on or off in your Shopify admin under Online Store → Preferences. To change what the page shows, choose Password in the page selector of the theme editor. See Special pages.
What are theme styles?
Section titled “What are theme styles?”Alpha Start comes in three styles, Alpha Start, Morrowell and Brackenmoor, each with its own colors, fonts and settings. See Theme styles.
What image sizes should I use?
Section titled “What image sizes should I use?”Each image setting has a recommended size and shape. See Image sizes for the full list.
How do I add an app to a page?
Section titled “How do I add an app to a page?”Apps that add floating content, such as a chat button, are turned on under App embeds in the theme editor. Apps that add content in a specific place appear as blocks: click Add block in a section and choose the app under Apps. See Apps.
How do I translate the storefront text?
Section titled “How do I translate the storefront text?”To change the wording, open Online Store → Themes, click … next to the theme and choose Edit default theme content. To translate the store into other languages, use a translation app such as Shopify’s Translate & Adapt.
Will I lose my settings when I update the theme?
Section titled “Will I lose my settings when I update the theme?”Updating adds the new version to your theme library as a separate theme with your theme settings and content. Changes made directly to the theme code are not carried over. See Install the theme.
Can I edit the theme code?
Section titled “Can I edit the theme code?”You can, but code changes are not covered by support and are not carried over when you update the theme. Make a copy of the theme before you edit the code, and use the Custom Liquid section or custom CSS where you can. See Editing theme code.