FAQ

The FAQ section answers common questions before customers have to contact you. Questions are sorted into groups, such as “Orders and delivery” or “Returns”. Customers click a question to open its answer; opening another question closes the previous one. The section suits an FAQ page, a delivery or returns page, or the bottom of the home page.

Desktop

Mobile

Where to find it: Theme editor → page → Add section → FAQ.

How it is organized

The section uses nested blocks:

• FAQ section: heading, link and display options.
  • Question group blocks: one per topic, each with a Title.
    • Question blocks inside each group: a Question and its Answer.

You can add up to 8 question groups to a section.

Set up the FAQ

1. Open the page where you want the FAQ and click Add section → FAQ. The section comes with two sample groups.
2. Click a Question group and enter its Title, for example Returns.
3. Expand the group in the sidebar, click a Question and enter the Question and the Answer.
4. To add a question, click Add block inside the group and choose Question.
5. To add a topic, click Add block under the section and choose Question group.
6. Click Save.

Answers support bold and italic text, links and lists. Keep answers short and link to a policy page when the details are long.

Tabs or one group after another

The Groups setting chooses how groups are shown:

• Tabs: group titles become tabs above the questions, and customers switch between groups. On phones the tabs scroll sideways.
• One after another: all groups are shown in a column, each under its title.

Tabs need at least two groups with titles. With fewer, the section shows the groups one after another even when Tabs is selected. A group without a title doesn’t get a tab and stays visible under the tabbed groups.

In the theme editor, clicking a group or a question in the sidebar switches to its tab and opens the question, so you can see what you are editing.

FAQ in search results

The section marks up its questions and answers for search engines as an FAQ page. Search engines decide on their own whether to show them in results.

Settings reference

Setting	What it does	Default
Heading	Section heading, centered above the questions. Supports bold, italic and links. See Section basics.	Questions and answers
Link label	Text of the link under the heading, for example to your contact page.	Contact us
Link	Page the link opens. The link shows when both the label and the link are filled in.	Empty
Groups	Options: Tabs, One after another. Info in the editor: “Tabs need at least two groups with titles.”	Tabs
Color scheme	Colors of the section. See Section basics.	Scheme 1

Question group block (up to 8 per section):

Setting	What it does	Default
Title	Name of the topic. Used as the tab label, or as a heading above the questions in One after another.	Topic

Question block:

Setting	What it does	Default
Question	Text of the question. A question with an empty field is not shown.	Question
Answer	Answer text with formatting.	Write a short, specific answer. Link to a policy page when the details are long.

For contact forms and page content around the FAQ, see Content pages.