Support policy

Nextype provides support for Alpha Start to every store that bought the theme from the Shopify Theme Store.

What support covers

• Bugs in the theme: something in Alpha Start doesn’t work as described in this documentation.
• Questions about theme settings: how a setting, section or block works and how to get the result you want with the theme’s own settings.

What support doesn’t cover

• Custom code: changes to the theme code made by you or a developer, and problems caused by such changes.
• Third-party apps: setting up, styling or fixing apps, including the way app content looks in the theme.
• Store setup outside the theme: products, payments, shipping, domains, checkout, taxes and other Shopify admin settings. For these, contact Shopify Support.

Code tutorials

If we share instructions that involve editing theme code, they are provided as is. Code changes made from such instructions are not covered by support.

Response time

We reply within two business days.

Report a problem

1. Open the support form.
2. Describe what you expected to happen and what happens instead.
3. Add a link to the page where the problem occurs and screenshots of the problem.
4. If the problem appears only on a phone or in a specific browser, mention the device and browser.
5. Send the form.

Tip

Before you write to us, check the FAQ. Many common questions are answered there.